Terms & Conditions

Effective Date: January 1, 2025

Welcome to Trueluckway. These Terms and Conditions ("Terms") govern your use of our website https://trueluckway.com and the purchase of products through our organic grocery delivery service.

1. Acceptance of Terms

By accessing and using our website, placing an order, or utilizing our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.

2. Company Information

Trueluckway
Registration Number: 41641340
Address: 703 / 1 Klocko Esplanade St., Gabemouth, TAS 2582, Germany
Email: info@trueluckway.com
Phone: +9645270901983

3. Services Provided

Trueluckway provides online ordering and home delivery of fresh organic groceries, including:

• Fresh organic vegetables and fruits
• Organic dairy products
• Gourmet meal kits
• Artisan bakery products
• Other organic food items

4. User Account

4.1 Account Creation

To place orders, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information promptly
• Keep your password confidential and secure
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Orders and Pricing

5.1 Order Placement

When you place an order:

• You make an offer to purchase products at the listed prices
• Order confirmation does not constitute acceptance of your offer
• We reserve the right to refuse or cancel orders
• Acceptance occurs when products are dispatched

5.2 Pricing

• All prices are in Euros (EUR) and include applicable VAT
• Prices are subject to change without prior notice
• The price charged will be the price displayed at the time of order
• We reserve the right to correct pricing errors
• Delivery fees are additional unless specified otherwise

5.3 Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will:

• Notify you as soon as possible
• Offer a suitable substitute (subject to your approval)
• Provide a refund for unavailable items

6. Payment

6.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer (for corporate accounts)

6.2 Payment Processing

• Payment is processed at the time of order placement
• Your payment information is processed securely through third-party payment processors
• We do not store complete credit card information on our servers

6.3 Failed Payments

If payment fails or is declined, we will notify you and hold your order for 24 hours pending successful payment.

7. Delivery

7.1 Delivery Areas

We currently deliver throughout Germany. Delivery availability can be confirmed by entering your postal code during checkout.

7.2 Delivery Times

• Standard delivery: 1-3 business days
• Same-day delivery: Available for orders placed before 2:00 PM
• Delivery times are estimates and not guaranteed
• You will receive delivery notifications via email and SMS

7.3 Delivery Fees

• Standard delivery: €4.99
• Free delivery on orders over €50
• Same-day delivery: Additional €3.00

7.4 Delivery Requirements

• Someone must be available to receive the delivery
• You must provide accurate delivery instructions
• If you are not available, we may leave items in a safe location (at your risk)
• Failed delivery attempts may incur re-delivery fees

8. Product Quality and Freshness

• All products are freshly sourced and quality-checked before dispatch
• Perishable items are packaged with appropriate temperature control
• We guarantee freshness for the timeframes specified on product pages
• Products should be refrigerated immediately upon receipt

9. Returns and Refunds

Please refer to our separate Refund Policy for detailed information about returns, refunds, and our satisfaction guarantee.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Trueluckway and protected by copyright, trademark, and other intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our trademarks or branding without authorization
• Scrape or extract data from our website

11. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Impersonate any person or entity
• Transmit viruses or malicious code
• Interfere with the proper functioning of the website
• Attempt to gain unauthorized access to our systems
• Engage in fraudulent activities
• Post false or misleading information

12. Limitation of Liability

To the fullest extent permitted by law:

• Trueluckway shall not be liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific order in question
• We are not responsible for delays or failures due to circumstances beyond our control
• We do not guarantee uninterrupted or error-free service

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, strikes, government actions, pandemics, or technical failures.

14. Indemnification

You agree to indemnify and hold harmless Trueluckway, its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

15. Privacy and Data Protection

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with GDPR and applicable data protection laws.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

17. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Trueluckway regarding the use of our services.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Germany. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Germany.

21. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. If informal resolution fails, you may pursue legal remedies through the courts or alternative dispute resolution mechanisms.

22. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: info@trueluckway.com
Phone: +9645270901983
Address: 703 / 1 Klocko Esplanade St., Gabemouth, TAS 2582, Germany

23. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.